Thank you for booking with InAlb! We’re excited to welcome you to Albania. Please read the following terms and conditions carefully. By confirming your booking, you agree to the policies outlined below.
Last Updated: 29/03/2025
At InAlb, we are committed to offering exceptional travel experiences in Albania through ethical, sustainable, and professional practices. These terms and policies outline the standards by which we operate, serve our guests, protect local communities and environments, and engage with our partners. By booking with InAlb, you acknowledge and agree to the following:
All bookings for multi-day tours and private travel packages require a 30% non-refundable deposit to confirm the reservation. The remaining 70% is payable no later than 30 days prior to the tour start date in high season, and 15 days prior during low season. Failure to pay within this timeframe may result in cancellation without refund of the deposit.
For day trips, workshops, and other short experiences, full payment is required at the time of booking.
All payments must be made via approved digital channels (credit card, bank transfer, or verified payment platforms). We do not accept cash payments. All prices are listed in Euro (EUR) unless otherwise stated. Currency conversion fees or banking charges are the responsibility of the client. InAlb uses secure payment systems and does not store credit card or banking information.
All cancellation requests must be submitted in writing to reservations@inalb.al.
If InAlb cancels an experience due to adverse weather, safety concerns, or insufficient participant numbers, clients will be offered one of the following options:
Modifications to bookings (e.g., date, number of participants, special requirements) must be requested no later than 48 hours prior to the experience. All changes are subject to availability and may involve additional costs.
InAlb reserves the right to alter itineraries due to logistical, safety, or weather-related reasons.
Clients who fail to arrive at the designated meeting point at the scheduled time will be considered no-shows and will not receive a refund. Guests are advised to arrive at least 15 minutes prior to the departure time.
Guests must behave in a respectful, responsible, and safe manner throughout the tour. InAlb maintains a zero-tolerance policy for:
Violations will result in immediate removal from the tour without refund, and may be reported to relevant authorities if applicable.
InAlb is committed to creating a safe and inclusive environment for all guests, staff, and local partners. We welcome travelers of all races, religions, genders, nationalities, ages, and sexual orientations.
Any guide, supplier, staff member, or affiliate found to engage in discriminatory, racist, or abusive behavior will be terminated immediately from all future collaborations.
InAlb collaborates only with ethically aligned local partners. We work exclusively with licensed local guides, family-owned accommodations, and community-based enterprises. All official affiliate partners are paid monthly, provided with reports, and must adhere to our ethical, legal, and service standards.
InAlb maintains fair labor practices. All employees:
We prioritize hiring women and underrepresented groups (currently 75% of our staff are women) and support long-term professional development.
Any guest, guide, or partner caught harming, disturbing, or exploiting animals will be removed from the tour immediately and reported. We do not allow:
We aim to minimize our impact through:
We actively promote off-season travel to combat over-tourism and support local economies year-round.
We partner with vendors who implement low-waste, sustainable practices. We avoid unnecessary packaging, promote recycling, and educate travelers on responsible consumption.
We educate guests on Albanian customs, etiquette, and cultural sensitivity. We do not tolerate behavior that disrespects local traditions, religious sites, or community spaces.
We invest 10% of our profits into community and conservation initiatives.
We design flexible and inclusive experiences for travelers with mobility, dietary, or sensory needs. Every guest should feel welcome and supported throughout their journey.
All experiences are led by trained, licensed guides and are covered by basic liability insurance. Guests participate at their own risk and must follow all safety instructions.
We strongly recommend purchasing comprehensive travel insurance to cover medical emergencies, cancellations, and personal belongings.
Guests participating in experiences involving alcohol (e.g., wine or raki tastings) must drink responsibly. Intoxication or disruptive behavior will result in tour dismissal without refund.
Guests may be photographed during tours. These images may be used for promotional purposes. If you do not wish to appear in photos, notify your guide. Guests should always ask permission before photographing locals.
All third-party platforms (e.g., OTAs) selling InAlb experiences must comply with our terms, service quality, and pricing structure. Violations may result in delisting and legal action.
InAlb is a digital-first company, committed to innovation, paperless operations, and streamlined guest service. All documents, payments, and communications are digital.
We conduct bi-annual reviews of our sustainability efforts and track:
InAlb is not liable for cancellations or interruptions caused by unforeseen events, including:
Refunds or credits will be issued depending on circumstances.
We provide 24/7 local support during all active tours.
📞 +355 69 386 4912
📧 info@inalb.al
📧 reservations@inalb.al
All bookings and disputes are subject to the laws of the Republic of Albania. Legal disputes will be resolved in Albanian courts.
As part of our values, we don’t just host—we educate. Guests are encouraged to travel with respect, engage consciously, and support Albania’s traditions and ecosystems.
Acknowledgment
By proceeding with your booking, you confirm that you have read, understood, and agreed to these terms and conditions.
If you have any specific questions or concerns about your booking or the terms above, feel free to reach out to us! We’re here to help.
Inalb is more than a travel agency in Tirana, Albania, we are leading tour operator that focuses on crafting unique, bespoke experiences for those traveling to Albania.
Registry Number : M12219019N
License Number : LN-8905-01-2025